Booking Fee Policy: No-Shows & Cancellations

At The Aesthetic Studio Clinic & Surgery, we strive to provide exceptional service and personalized care to all of our patients. Each appointment is exclusively reserved for one patient at a time, with the duration predetermined by our doctors to meet your specific treatment needs. This dedicated appointment structure allows our clinical team to provide you with the highest quality of care and attention you deserve.

We recognize that life can be unpredictable, and there may be times when you need to cancel or reschedule your appointment. We strive to accommodate these changes as best as we can.

However, when an appointment is missed or canceled without sufficient notice, it limits our ability to offer that time slot to another patient who may be in need of care. This can have a ripple effect on our ability to see other patients in a timely fashion and impact our commitment to maintaining the high standards of service that you expect from us.

To ensure smooth operations and timely care for all our patients, we have established the following friendly guidelines regarding appointments, cancellations, and no-shows:

Booking Deposit

To confirm your appointments, a booking deposit fee is required as a commitment to your scheduled time:

  • New Consultation Appointments: $25

  • Treatment/Procedure Appointments: $200

This deposit will be waived and deducted from your final consultation or treatment charges, ensuring you don't incur any additional costs.

Please note that if we do not receive your booking deposit on time (either through our website or via electronic bank transfer), your appointment may be released to another patient on our waiting list. This policy helps us maintain our commitment to providing timely care for all our patients.

Why Are Booking Deposits Necessary?

Booking deposits play a vital role in helping us manage patient flow and minimize last-minute cancellations and no-shows. This ensures that our doctors can use their time efficiently and provide the best care to all patients possible.

The deposit also helps cover the administrative costs associated with scheduling and maintaining our appointment systems, allowing us to operate smoothly. Additionally, it serves as a commitment from our patients, demonstrating the value you place on the doctor's time and expertise.

As a boutique clinic with limited appointment slots, leaving a booking deposit ensures that you secure dedicated treatment time with your chosen doctor. Ultimately, this system enables us to create a well-organized patient experience, reduce overcrowding in our schedules, and be respectful of everyone’s time. We hope this clarifies the reasoning behind our policy. If you have any further questions, please don’t hesitate to reach out here.

Cancellation and Rescheduling Policy

We understand that life can be unpredictable, and while we strive to be flexible, repeated last-minute cancellations or no-shows can affect our ability to provide quality care to all our patients. To help maintain an efficient schedule, we have established the following policies for cancellations or rescheduling with less than 48 hours' notice, as well as for no-shows:

Booking deposit & charges

  • Forfeiture of Deposit: Your booking deposit fee may be forfeited in the event of a late cancellation or no-show.

  • Cancellation Charges: A fee of no less than 20% of the scheduled treatment charges may apply.

We recognize that sometimes schedule changes are unavoidable due to unexpected situations. In such cases, fees may be waived at the discretion of clinic management. Early cancellations allow us to offer your appointment time to another patient on the waiting list.

NO CANCELLATION FEES FOR EARLY CHANGES

  • You will incur no fees for cancellations, rescheduling, or treatment changes made over the phone, via WhatsApp, or in person at least 72 hours in advance before your scheduled appointment.

To help avoid any missed appointment fees, we encourage you to confirm your availability in advance and notify us promptly of any changes. You can reach us via WhatsApp here or call us at +65 6737 1100 during operating hours to reschedule or cancel appointments.

Guidelines for Our Existing Patients

As a valued existing patient at our clinic, we invite you to review the following policies to ensure you are fully informed about the implications of missed appointments. Your understanding helps us provide you and all our patients with the best possible care and support.

ONGOING TREATMENT PROGRAMS

  • Specifically, for three no-shows or late cancellations within a 6-month period, one session will be deducted from your program.

  • Additionally, you will receive a message on your registered mobile phone and/or email for each no-show or late cancellation, keeping you informed about your attendance record.

A La Carte Treatments

For a la carte treatments, please note that no-shows and late cancellations will incur the following charges:

  • $50 for body contouring treatments and facials

  • $50 for appointments shorter than 1 hour

  • $100 for appointments between 1 and 2 hours

  • $200 for appointments between 2 and 3 hours

  • $500 for appointments longer than 3 hours

These fees will be deducted from your existing treatment credits in the event of a no-show or late cancellation.

DEPOSIT REQUIREMENTS

If you do not have existing treatment credits or programs with us, a deposit is required based on the appointment duration:

$50, $100, $200, or $500 according to the appointment duration as detailed above. This deposit will be forfeited in case of a no-show or late cancellation.

Changes to Treatment

If you need to change your treatment with less than 48 hours' notice, we will do our best to accommodate your request if you wish to opt for a treatment of a longer duration.

However, if you choose to switch to a significantly shorter treatment, an administrative charge will be applied according to the tiers outlined above, as time has already been reserved for your original appointment. For instance, if you initially scheduled an Ultherapy session (2.5 hours) and decide to change to a Botulinum Toxin/Botox treatment (45 minutes), a $150 administrative charge will be incurred ($200 - $50).

We appreciate your understanding and cooperation as we strive to provide you with an exceptional experience at our clinic. If you have any further questions or need assistance, please feel free to contact us via WhatsApp, call us at +65 6737 1100 or email us at info@aestheticstudio.com.sg. Thank you!